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Five Lead - A Premium Affiliate Network has launched its Operations in India.

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Terms & Policy for Merchants

This Merchant Service Agreement (the "Agreement") is made by and between FiveLead, a website owned and operated by RH International Ltd., New Delhi, INDIA corporation ("FIVELEAD ", "FiveLead", "We"), and you, as a Merchant user of the FIVELEAD service ("You", "Your", "Merchant").

To be an authorized Merchant of FIVELEAD, You agree to abide by the terms and conditions contained in this Agreement. Please read this Agreement carefully before registering and using the FIVELEAD Service as a Merchant. By signing up for FIVELEAD, you indicate your acceptance of this Agreement and its terms and conditions. If you do not accept this Agreement, do not use the FiveLead Service as a Merchant. If present, a "MERCHANT AGREEMENT ADDENDUM" will be honored by FiveLead to set specific terms for the Merchant.

DEFINITIONS

"Performance Marketing" occurs when e-businesses ("Merchants") and individual web sites that generate their own traffic ("Affiliates") partner to drive traffic to the Your Web site and the You pay a reward or bounty when the Visitor referral results in a sale, lead, click, or other Measurable action. "Affiliate" means a site that is rewarded for a legitimate sale, lead, click, or other measurable action by a Visitor, and uses the FiveLead Service to facilitate applications, tracking, reporting, and receipt of commission payment. "Merchant" means a Web site that pays a reward for a legitimate sale, lead, click, or other measurable action by a Visitor, and uses the FiveLead Service to facilitate sign-ups, tracking, reporting, and issuance of commission payment. "Visitor" means any person, or user that clicks on a Link to a Your Web site placed on an Affiliate's Web site.

"Sale commission" means the Payout You agrees to pay for Visitors referred to Your Web site that results in a sale of a product or service. The sale could occur at the time of the visit or at a later time not to exceed 30 days. If a sale occurs after 30 days and the Visitor has not returned through an authorized Affiliate's site, then no Payout shall occur. "Payout" means the amount sale commission, lead commission, or click commission established and agreed upon by FiveLead and You. The Payout may be expressed as a set amount or as a percent of sales.

"Commission" means the amount sale commission, lead commission, or click commission established and agreed upon by FiveLead and You. The Commission may be expressed as a set amount or as a percent of sales.

"Qualifying Revenues" are revenues derived by the Merchant from authorized sales, excluding costs for shipping, handling, gift-wrapping, taxes, gift certificates, service charges, credit card processing fees, charge backs, returns and bad debt.

"Link" means a hyperlink placed on an Affiliate's site that, when clicked on, serves Your Website to the Visitor's browser. The Link may be in the form of text, a product image, a button, a banner or any other format acceptable to you, and defined only through your program on FiveLead.

"Click" occurs when an internet user clicks through a Link that an Affiliate has placed for a Merchant. "Measurable Action" occurs when an internet users completes either a purchase, lead form, or other action which the Merchant has defined. When a Measurable Action can be matched, by FiveLead to a previous "Click", a "Commission" occurs and is tracked by FiveLead

"VOID" means a reversal of a Payout previously earned for a sale, lead, or click that is later rescinded or corrected by you. You may VOID transactions that are fraudulent, or in the case of returned merchandise, duplicate transactions, or other valid reasons.

"Your Account" means a separate, specific account within the Service that is debited based on Your Commissions and Commissions paid to FiveLead

"Account Balance" indicates the current monetary value of monies deposited into Your Account at FiveLead. These monies are used to pay Affiliates for commissions generated as well as FiveLead fees.

"Tracking Code" means a small piece of HTML code given to the Merchant by FiveLead which is used by FiveLead to provide the Service.

"Tracking Pixel" means a small piece of HTML code given to the Merchant by FiveLead which is used by FiveLead to provide the Service.

"Tracking Gap" is a setting in Your Account, set by the Merchant, which dictates the maximum time that can elapse between a Click and a Measurable Action.

THE SERVICE

FiveLead, as an Affiliate Network Provider, has developed, operates and provides a service which allows Web sites to run and/or participate in Performance Marketing programs (the "Service"). You wish to become a Merchant of FiveLead and utilize the Service as a Merchant. As a Merchant, Affiliates will be establishing relationships with you. All relationships established between you, the Merchant, and Affiliates under this Agreement through FiveLead’s network will be conducted and managed through the Service. This in no way shall limit the Merchant from establishing relationships with Affiliates through Other Affiliate Network Providers or engaging in other business development relationships.

LINK PLACEMENT

As a Merchant of FiveLead, you may not dictate where Affiliates place their banners. If you are unhappy with an Affiliate, or feel that they are not suited for your site, you may remove the Affiliate from your Service at any time.

TRACKING CODE

Should the necessary Tracking Code be found missing or removed from the Merchant site, FiveLead will notify the Merchant via email and telephone in order to rectify the situation. Merchant will be given 14 days to correct the problem and will notify FiveLead when the corrections have been made. After 14 days, FiveLead will have the right to terminate this agreement and in such event the Merchant would forfeit the Remaining Balance in their Account.

MERCHANT BALANCE

At all times, Merchant must maintain a positive balance on their FiveLead account – which is used to pay Affiliates for commissions generated. If Merchant’s account balance falls below £0, all links_home will cease to function until such time that the Merchant is able to make a deposit into the account.

PRICING

FiveLead agrees that the transaction fee will remain at 20%, for a period of 9 Months after the execution of this agreement. Client is under no obligation to remain with FiveLead, for the entirety of the 9 month period, and may discontinue the service at anytime upon notice without penalty of any kind. Upon any termination by Merchant hereunder, FiveLead shall refund any remaining balance in Merchant’s account within a period equal to the "Tracking Gap" plus 10 additional days to account for processing and delivery. At the end of the 9 month period, if Client wishes to continue the service with FiveLead, FiveLead reserves the right to re-negotiate pricing so as to reflect current market conditions if FiveLead feels necessary. Current pricing and refund information is listed below:

  • Service
  • Description
  • Cost Extra Info
  • Network Access

Fee

Rs.25,000/- this is a onetime fee occurring only after all of the setup steps have been completed, and prior to activation on the network. Minimum Deposit Amount is Rs.10,000/-. This amount is used to pay the affiliates and FiveLead for sales and other qualified leads that you define. Any amount left in your account that is not used to pay for sales, leads or feed to FiveLead can be refunded to you at anytime that you wish to close your account. Transaction fees 20% Fees are based on the payout rate. For example, if you pay an affiliate Rs.100/- per lead, you pay FiveLead 20% or Rs.20/-. There is no Monthly Minimum and No Transaction minimum. Check Processing and other services are Included. FiveLead processes and writes your affiliates' checks free of charge each month. Data feed upload Included.

Restricted

You may upload a data feed of your products, to be used by your affiliates, at no charge. This is limited to data feeds with no more than 15,000 overall product SKU records. For larger data feeds, please contact your sales representative for reasonable pricing.

FTP Download

Permission Fees Rs.100/- Per Approved Affiliate At your option, you may grant permission for an affiliate to download your data feed via the FiveLead FTP server. This is completely optional, and at your discretion. Each affiliate you approve carries a nominal Rs.100/- charge.

AFFILIATE TRANSACTIONS AND PAYMENT

The Merchant shall establish and define a set Commission that Affiliates will earn for authorized transactions received via their links_home. Affiliates shall earn a Commission on authorized transactions when a sale is placed by a customer who follows a Link from the Affiliate’s site to the Merchant’s site. The Merchant will only pay Commission on Qualifying Sales subject to resolution of all outstanding Voids. All payments to Affiliates, including bonuses or rewards, shall be processed through FiveLead. Payments to Affiliates are made automatically on the twentieth (20th) day of each month when the Affiliates account balance reaches Rs.5000/- or more for the previous months' transactions. VOIDS/REVERSALS/PRODUCT RETURNS A "Void" is executed by the Merchant as a means to reverse the commission given to a particular affiliate on Qualifying Sales. Voids may be the result of cancelled sales; product returns; duplicate or repeat errors; non-bona fide Transactions; non receipt of payment from Customer; Refund of payment to Customer; Failure by an Affiliate to comply with the Terms of Agreement set forth by FiveLead, and the Merchant. Merchant will decide and indicate to FiveLead, how long they require sales to remain in a pending status prior to being credited to an Affiliate. This number will be referred to as the "Pending Sales Period" and is defined as 0 days unless specified in the "Addendum" to this agreement. From that date, the sale will remain in a status allowing the Merchant to void the commission for the remainder of the current month, plus 19 days into the next month. At that time, the commission will be paid to the Affiliate and the Merchant will no longer be able to reverse the sale. If in the "Addendum", a positive number is used for the "Pending Sales Period", the Merchant agrees to keep in their FiveLead account a balance of monies equal to the current value of any pending transactions posted to their account.

SERVICE AND SUPPORT

FiveLead will provide support for the Service as indicated on the FiveLead Web site and in accordance with the terms and conditions set forth in this Agreement that supersede any other Agreement.

EMAIL CONTACT

FiveLead shall send timely e-mails to inform you of applicable changes or additions to the Service or any FiveLead related products and services. CHANGES TO THE SERVICE FiveLead reserves the right to change, modify, add or remove portions of this Agreement at any time and may add to, change, suspend or discontinue any aspect of the Service at any time. In the event of any material change, FiveLead will notify you via e-mail, newsletter or the FiveLead Web site at least 7 days prior to any such changes taking effect, at which time you may either agree to such changes or withdraw from the Service. If you choose to withdraw, we will refund all monies contained in your account within a period equal to your "Tracking Gap" plus 10 additional days to account for processing and delivery.

REGISTRATION

To sign up as a Merchant of FiveLead and to use the Service as a Merchant you must be at least 18 (eighteen) years of age, and supply a valid tax-id, which may be your social security number for individuals, or a federal tax-id for corporations or entities. THE FOLLOWING TYPES OF SITES ARE NOT ALLOWED TO PARTICIPATE IN FiveLead: ADULT SITES, SITES THAT DISPLAY ADULT BANNERS, and SITES THAT PROMOTE VIOLENCE, BIGOTRY, OR HATRED. SITES THAT PROMOTE ILLEGAL ACTIVITY INCLUDING BUT NOT LIMITED TO CRACKING, AND HACKING SITES as part of the registration process; you will select a username and password combination that you use to access Your Merchant area within the Service. You shall provide FiveLead with accurate, complete and updated registration information. You may not select the name of another person with the intent to impersonate that person or deceive members or other users as to your true identity. You agree that FiveLead may rely on any data, notice, instruction or request furnished to FiveLead by you which is reasonably believed by FiveLead to be genuine and to have been sent or presented by a person reasonably believed by FiveLead to be authorized to act on your behalf. You shall notify FiveLead by e-mail at contact@fivelead.in of any known or suspected unauthorized uses of Your Account, or any known or suspected breach of security, including loss, theft or unauthorized disclosure of your username and password. You shall be responsible for maintaining the confidentiality of your username and password and you are responsible for all usage and activity on Your Account, including use of the account by a third party authorized by you to use Your Account. Any fraudulent, abusive or otherwise illegal activity may be grounds for termination by FiveLead and referral to the appropriate law enforcement agencies.

ACCEPTED USE

You represent to FiveLead that all content You provide to the Service, to the best of your knowledge, but without special investigation of any kind, is solely owned by You or provided by You with the express authority of the company You represent, does not infringe upon any other individual's or organization's rights (including, without limitation, intellectual property rights) in INDIA, and is not defamatory, libelous, unlawful or otherwise objectionable under the laws of INDIA. You shall not knowingly or intentionally provide, promote, distribute, place or otherwise publish as a Merchant of the Service any content, or Web site that includes content, which is libelous, defamatory, obscene, pornographic, abusive, and fraudulent or violates any law. As FiveLead may not review all information provided by You, You shall remain solely responsible for your content and Web site. Through the Contact and Newsletter features of the FiveLead interface, Merchant agrees to limit contact to discussions directly related to the Merchant’s affiliate program running through FiveLead only. Merchant agrees not to promote other offers not directly related to the Merchant’s affiliate program running through FiveLead. If a violation of this is discovered, the Merchant will be given email and telephone notice and given the opportunity to correct the violation within 72 hours to the satisfaction of FiveLead prior to any termination. Merchant must ensure emails they send are in compliance with CAN Spam and other federal laws.

LIMITED WARRANTY

The Service, its operation, its use and the results of such use shall be performed in a professional and workmanlike manner. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, EACH OF FiveLead AND MERCHANT DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IN RELATION TO THE SERVICE, ITS USE AND THE RESULTS OF SUCH USE. WITHOUT LIMITING THE FOREGOING, FiveLead SPECIFICALLY DISCLAIMS ANY WARRANTY (A) THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, (B) THAT DEFECTS WILL BE CORRECTED, (C) THAT THERE ARE NO VIRUSES OR OTHER HARMFUL COMPONENTS, (D) THAT THE SECURITY METHODS EMPLOYED WILL BE SUFFICIENT, OR (E) REGARDING CORRECTNESS, ACCURACY, OR RELIABILITY. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY. FiveLead will make reasonable commercial efforts to keep its transaction service operational during normal business hours. However, certain technical difficulties may, from time to time, result in temporary service interruptions. Merchant understands and acknowledges that it is normal to have a certain amount of system downtime, up to net 10% of a given calendar month, provided, if Merchant reasonably determines that such downtime greater than net 10% of a given calendar month is adversely or materially impacting Merchant’s ability to derive benefit from the Service, it shall notify FiveLead, and FiveLead shall give Merchant a refund equal to 25% of all monies paid by Merchant for FiveLead transaction fees, excluding those paid to cover earned Commissions by Affiliates, during the preceding one month period. Merchant further agrees not to hold FiveLead liable for any of the consequences of such interruptions.

MERCHANT SHALL HAVE NO LIABILITY FOR

UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF ANY WEB SITE OF AFFILIATE OR AFFILIATE CUSTOMER DATA FILES OR SYSTEMS OR PROGRAMS THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES. MERCHANT SHALL HAVE NO LIABILITY WITH RESPECT TO MERCHANT OBLIGATIONS HEREUNDER OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF MERCHANT HAS BEEN NOTIFIED OF SUCH DAMAGES. ANY LIABILITY OF MERCHANT HEREUNDER SHALL BE LIMITED TO THE FEES PAID BY MERCHANT TO FiveLead UNDER THIS AGREEMENT.

LIMITATION OF LIABILITY

EXCLUDING LIABILITY ARISING FROM OR RELATING TO FiveLead’s OBLIGATION TO KEEP MERCHANT INFORMATION CONFIDENTIAL UNDER THE SECTION ENTITLED "NONDISCLOSURE" BELOW AND ANY BREACH BY FiveLead OF THE SECTION ENTITLED "OWNERSHIP AND LICENSES", NEITHER MERCHANT, ON THE ONE HAND, NOR FiveLead OR ITS SUPPLIERS OR RESELLERS OR OTHER MERCHANTS, ON THE OTHER HAND, SHALL BE LIABLE TO THE OTHER OR ANY THIRD PARTY FOR (I) ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER ARISING OUT OF THE USE OF OR INABILITY TO USE THE FiveLead SERVICE OR ANY INFORMATION PROVIDED ON THE FiveLead WEB SITE OR ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA, EVEN IF FIVELEAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE OR ANY HYPERLINKED WEB SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSION MAY NOT APPLY. IN SUCH JURISDICTIONS, A PARTY'S LIABILITY IS LIMITED TO THE SMALLEST AMOUNT PERMITTED BY LAW. THIS PARAGRAPH WILL SURVIVE THE FAILURE OF ANY EXCLUSIVE OR LIMITED REMEDY. You agree that FiveLead, although the provider of the Service, has no responsibility or liability as a result of placement of authorized links_home to Your Web site, from the Affiliates. FiveLead agrees to indemnify, defend, and hold harmless Merchant and its affiliates, officers, directors, employees and agents from and against any and all liability, claims, losses, damages, injuries or expenses (including reasonable attorneys' fees, expert witness fees and costs) directly or indirectly arising from or relating to FiveLead's acts or omissions in performance of the Services or its breach of this Agreement.

NON-DISCLOSURE

FiveLead acknowledges that in the course of this Agreement it shall have access to Confidential and proprietary information ("Confidential Information") of Your Company. FiveLead agrees not to disclose or disseminate the Confidential Information without Your prior express written consent in each instance. The term "Confidential Information" shall not include information that is or becomes part of the public domain through no action or omission of FiveLead, that becomes available to FiveLead from third parties without knowledge by FiveLead of any breach or violation of fiduciary duty, or that FiveLead had in its possession prior to the date of this Agreement. FiveLead does not and shall not collect information about a Merchant’s customer transactions, other than what is passed to us through the installed tracking code and displayed on your own transaction reports. Any information we receive is used solely for tracking and Commission payment purposes. FiveLead reserves the right to be able to utilize this data in aggregate to anonymously analyze Service trends, monitor Service efficiencies, and perform such other analysis as FiveLead deems appropriate.

OWNERSHIP AND LICENSES

FiveLead represents and warrants that it owns certain images, technology, content, trademarks, banners and other intellectual property that it shall provide to you, under this Agreement You, the Merchant, are granted a non-exclusive, limited, revocable right to use trademarks and banners. All images, technology and content provided for Your use is and shall remain the sole property of FiveLead, and no part thereof shall be deemed assigned or licensed to You except as explicitly provided for herein. All intellectual property rights, including trademarks, copyrights, patent rights or applications, trade names and service marks related to the foregoing shall remain FiveLead's sole property, including rights in and to any derivatives thereof. You may not modify the trademarks, banners, the content or any of the images provided to you in any way. You, the Merchant, hereby grant FiveLead a non-exclusive, limited, revocable right to sublicense the use of Merchant provided trademarks and banners to Affiliates. All images, technology and content provided for FiveLead and Affiliate use is and shall remain the sole property of the Merchant and no part thereof shall be deemed assigned or licensed to Affiliate or to FiveLead except as explicitly provided for herein. All intellectual property rights, including trademarks, copyrights, patent rights or applications, trade names and service marks related to the foregoing shall remain the Merchant’s sole property, including rights in and to any derivatives thereof. FiveLead and Affiliates may not modify the trademarks, banners, the content or any of the images provided by Merchant in any way. Merchant may immediately terminate an Affiliate license to use the marks if Merchant reasonably believes that such use dilutes, tarnishes or blurs the value of their marks. FiveLead acknowledges the Merchant’s ownership and exclusive right to use the marks and aggress that all goodwill arising as a result of the use of the marks shall inure to the benefit of the Merchant. Should the Merchant wish to terminate an Affiliate license, due to any of the conditions listed above, FiveLead will provide the contact information that FiveLead has on file for that Affiliate. The Merchant acknowledges that FiveLead has no further obligation or requirement to assist in recovering any damages from the Affiliate should they occur from unauthorized or non-licensed use of the marks.

REPRESENTATIONS

FiveLead makes no representations whatsoever about any other Web site which you may access through the Service. In addition, a link to a non-FiveLead Web site does not mean that FiveLead endorses or accepts any responsibility for the content or the use of such Web site.

ASSIGNABILITY

Merchant or FiveLead may assign this Agreement to any successor or affiliate upon notice to the other party, provided, in the case of FiveLead, the assignee continues to fulfill its obligations and provide the Service hereunder.

FORCE MAJEURE

Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labour conditions, earthquakes or any other cause which is beyond the reasonable control of such party.

JURISDICTIONAL ISSUES

This Agreement shall be governed by New Delhi, INDIA law (except for conflict of law provisions). The exclusive forum for any actions brought in connection with this Agreement shall be in the local and High courts in and for the New Delhi, INDIA and all parties consent to such jurisdiction.

MISCELLANEOUS

This Agreement represents the complete agreement concerning this license and may be amended only by a writing executed by both parties. THE ACCEPTANCE OF ANY PURCHASE ORDER PLACED BY YOU IS EXPRESSLY MADE CONDITIONAL ON YOUR ASSENT TO THE TERMS SET FORTH HEREIN AND NOT THOSE IN YOUR PURCHASE ORDER. If any provision of this Agreement is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.